Help Center
Answers to the questions we get asked most. Search, or browse by topic.
Orders & Shipping
Tracking, delivery times, changing or cancelling an order, and what to do if a package does not arrive.
- Can I change or cancel my plunge order?
- Can I change or cancel my shower head or filter order?
- Can I use HSA/FSA funds, financing, or installments?
- How do I track my order?
- My tracking says delivered but I never got my package
- When will my plunge ship, and how does freight delivery work?
- When will my shower head or filter order ship and arrive?
- When can I buy the Ultimate Plunge?
Subscriptions & Filters
Managing your filter subscription: skipping, pausing, changing how often filters arrive, pricing, and cancelling.
Rewards
How subscriber rewards build up, and where to find and use your credits.
Ultimate Shower Head
Installing your showerhead, changing the filter, water pressure, and what it is made of.
- How to Change My Ultimate Shower Head Filter
- How to Install Your Ultimate Shower Head
- My showerhead arrived with streak marks on it, is it used?
- What is the Ultimate Shower Head constructed with?
- What is the black screen and yellow/white piece that came with Showerhead?
- Where is the Ultimate Shower Head manufactured?
- Why is my skin dry/itch/irritated after using my new Ultimate Showerhead?
- What are the dimensions of the Ultimate Shower Head?
Ultimate Sink Filter
What it removes, whether it fits your faucet, and how replacement filters and subscriptions work.
- What does the sink filter remove?
- Will it fit my faucet?
- Will it slow down my water pressure?
- How often do I replace the filter?
- How much is a replacement filter?
- Do I need to match the replacement filter to my colour?
- Can I subscribe so filters arrive automatically?
- Is this the same as the Ultimate Shower Head filter?
- How much is the Ultimate Sink Filter and where do I buy it?
- How do I install the Ultimate Sink Filter?
Cold Plunges: Setup
Getting your plunge set up, plus dimensions, weight, and water capacity.
Cold Plunges: Care & Troubleshooting
Cleaning, water chemistry, winterising, safety, and keeping your plunge in good condition.
- Can I keep the Plunge and Chiller outside?
- Deep Cleaning Your Ultimate (Human) Lite & Ultimate Party
- Deep Cleaning Your Ultimate Plunge
- Do I need to use chemicals in the plunge?
- How To Maintain Your Ultimate Plunge
- How do I clean and maintain my plunge?
- How do I keep my water clean?
- How long should I be in the cold plunge?
- How much do the plunges weigh, and can I move one?
- How much ice is required for an Ultimate Party Plunge?
- How to Maintain Your Cold Plunge (For Businesses)
- The Cold Life University Videos (For Businesses)
- What are common safety tips?
- How do I drain my plunge?
Chillers
Pro Curve specifications, cooling times, cleaning the filter, and routine maintenance.
- How cold does the water get?
- How long will it take for my water to cool down?
- How to Clean Your Filter (v.2 Chiller)
- What are the specifications of your chillers?
- What is the routine maintenance schedule for my chiller?
- Chiller care and prevention
- Why does my chiller cycle frequently, especially in colder or overnight temperatures?
Returns, Warranty & Repairs
Return windows, refunds, warranty coverage, protection plan claims, and chiller repairs.
- I have an XCover or Mulberry protection plan. How do I file a claim?
- My chiller needs repair. What happens?
- What is your return policy for plunges?
- What is your return policy for shower heads and filters?
- What warranty comes with my plunge and chiller?
- What warranty comes with my shower head?
- When will I get my refund, and why is it less than I paid?
- How do I start a return?
- My order arrived damaged, or never arrived. How do I file a Checkout+ claim?
Nothing matched that. Try fewer words, or send us a message and we will help.
Still need a hand?
Send us a message and a real person will get back to you.