Can I change or cancel my shower head or filter order?

Shower head and filter orders are processed quickly, so reach out the moment you notice. Email help@thecoldlife.com with your order number.

Wrong address: if we catch it before the order enters fulfillment, the fix takes about a minute. Once it is processing or shipped we cannot change where it is headed. If you also have a filter subscription, tell us and we will update that too so future refills go to the right place.

Cancelling before it ships: we cancel the order and refund your original payment method, and we cancel any linked subscription at the same time so nothing recurs.

Cancelling after it ships: we cannot pull a package back mid-transit. Receive it, then contact us to start a return. Do not refuse the delivery unless we ask you to. A proper return with our label processes much faster than a carrier refusal.

Cancellation fees and return windows are published in our Return Policy at thecoldlife.com.