Return & Refund Policy

Return & Refund Policy

If you are unhappy with your order for any reason, you have 30 days to request a refund after receiving. Please note there will be a 10% restocking fee and you will be responsible for the costs of shipping your return. If you are unsure you will keep your unit, we recommend keeping the original packaging & pallet as it will be costly to replace. The unit must be in original, working condition to receive a full refund, otherwise partial refunds will be granted at the sole discretion of The Cold Life LLC. We will process your return quickly upon receiving. If you have any issues with your, please don’t hesitate to contact us at help@thecoldlife.com.

Upon delivery of your plunge, you will be asked to sign for receipt. Please ensure you inspect the unit in full prior to signing. If the unit is damaged upon receiving, please note this with your delivery driver AND send us an email within 24 hours. We will assist in making a claim with the carrier to ensure the issue is resolved.

If you decide to CANCEL your order, you can do so 14 days after your purchase and you will only be charged a 4% fee of your total order. If you wait till after 14 days, there will be a 10% cancellation fee.

Please keep in mind the Plunge is hand made here in America, and every plunge has its own unique characteristics. Our limited warranty expands further on the standard blemishes that may come on your plunge.