How do I track my order?

Your tracking number is emailed to you as soon as your order leaves our fulfillment center. That tracking page has the most current information available, and it is the same information we see on our side.

If tracking has not updated in a few days, that usually is not a lost package. A stalled scan most often means the carrier damaged or misprinted a label and is reprinting it, which can park a package at a terminal for several days.

If there is no movement for about 5 business days, email help@thecoldlife.com and we will open a trace with the carrier. If the carrier classifies the package as lost, we file the claim on our side and ship a replacement. You do not wait on their investigation to be made whole. If the original turns up later, we send a return label for the extra.