My tracking says delivered but I never got my package

If the package was stolen after a confirmed delivery scan at your address, neither we nor the carrier can take responsibility for what happens after that point. That is what shipping protection (Checkout+) is for. If your order included protection, file a claim at app.useonward.com/make-a-claim and they will arrange a replacement or refund.

If protection was not on the order, contact help@thecoldlife.com anyway. We will still check with the carrier and look at what options exist.