How do I start a return?

Most returns you can start yourself at https://app.useonward.com/returns/new?s=thecoldlife.com

Enter the email or zip code from your order plus your order number, and the portal walks you through it. It checks your order against our return policy and shows you what applies to your specific items, including any fees and whether photos are needed before it can go through.

If the portal tells you an item is not eligible, that is based on the return policy for that product and order date.

Cold plunges are not handled in the portal. Plunge returns ship freight and need a carrier quote, a certificate of insurance, and a scheduled pickup, so every one is arranged individually and approved by us first. Email help@thecoldlife.com and we will quote the return cost and confirm it with you before anything is booked.

If the portal cannot find your order, or something does not look right, email help@thecoldlife.com and we will sort it out.