How do I skip, pause, or change my filter delivery?

You have options, and it is not all or nothing.

You can skip the next shipment and leave the following one on schedule, pause the subscription until you resume it, move your next ship date (which shifts the whole schedule from that date), change the refill interval, or update your shipping address.

All of this is in your portal at https://thecoldlife.com/tools/recurring/login

One deadline to know: changes need to land at least 24 hours before your next scheduled fulfillment. Once an order starts processing we usually cannot pull it back.

On timing: we offer a 45-day and a 90-day filter schedule, and you picked one at checkout. The right one depends on how much the shower gets used. Pick 45 days for a busy household with several people showering daily. Pick 90 days if it is one or two people. Either way, a filter is good for about 10,000 gallons, and the media depletes as water flows through it.

You can change your delivery frequency yourself in your account at https://thecoldlife.com/tools/recurring/login. If you run into any trouble, or you want to stretch it further than 90 days, email help@thecoldlife.com and we will set it for you and confirm the new schedule.