Can I change or cancel my plunge order?

Plunges and chillers move into production quickly, so timing matters most here. Email help@thecoldlife.com with your order number as soon as you are considering it, even if you have not decided.

What happens next: we confirm where your order actually sits, whether that is not started, in production, or already shipped, and we tell you the exact refund amount in writing before anything is finalized. Nothing is charged as a surprise.

If you flagged a possible cancellation early and we were able to pause production, we take that into account.

Wrong address: tell us before the order ships. Once it is in fulfillment or on a freight truck we cannot redirect it.

If your plunge has already shipped, we cannot recall it mid-transit, so we set it up as a return instead. Return freight on a plunge is expensive, so email us before you decide and we will walk you through the numbers.

Cancellation fees and return windows are published in our Return Policy at thecoldlife.com.